配送ポリシー
Shipping Policy
Last Updated: July 2026
Shipping Overview
Tokyo Pet Style proudly ships premium pet products worldwide directly from Japan.
Every order is carefully prepared and packed to ensure it arrives safely and in excellent condition.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or Japanese public holidays will be processed on the next business day.
Processing times may be extended during holidays, promotional events, or other circumstances beyond our reasonable control.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Japan | 1–3 business days |
| Hong Kong | 3–7 business days |
| Taiwan | 3–7 business days |
| Singapore | 4–8 business days |
| United States | 5–10 business days |
| Europe | 5–12 business days |
Delivery times are estimates only and may vary depending on customs procedures, weather conditions, carrier operations, or other unforeseen circumstances.
Shipping Carriers
We work with trusted domestic and international shipping carriers, including DHL Express and other authorized shipping partners.
The shipping carrier may vary depending on the destination, package size, and product availability.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Customers are responsible for providing a valid email address.
Remote Delivery Surcharge
Deliveries to certain remote areas or islands may require an additional shipping fee.
If applicable, we will contact you before shipment. Your order will be shipped after you approve the additional charge.
Customs Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes, customs clearance fees, or other charges imposed by the destination country.
These charges are the customer's responsibility.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Tokyo Pet Style is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete shipping addresses.
Refused Shipments
If a shipment is refused or returned because customs duties or import taxes were not paid, the customer will be responsible for any return shipping costs, customs charges, and handling fees.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us as soon as possible.
We will assist in working with the shipping carrier, although final decisions are subject to the carrier's investigation procedures.
Restricted Destinations
Some products may not be available for shipment to certain countries or regions due to local regulations or carrier restrictions.
Force Majeure
Tokyo Pet Style is not responsible for delays caused by events beyond our reasonable control, including natural disasters, severe weather, government actions, pandemics, labor disputes, or transportation disruptions.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
info@g1-pb.co.jp