SHIPPING
How long is the delivery lead time?
Estimated delivery times vary by destination and are not guaranteed.
・Japan →1–3 business days
・Asia →3-7 business days
・Singapore →4-8 business days
・United States →5-10 business days
・Europe →5-12 business days
When will my order be shipped?
Orders are typically prepared and dispatched within1–3 business days after payment confirmation.
Which shipping carriers do you use?
We work with trusted domestic and international shipping partners, including:
- DHL Express (International)
- Other authorized carriers (Sagawa)
The shipping carrier may vary depending on the destination and the contents of your order.
How can I track my order?
A tracking number will be provided once your order has been shipped.
You will receive a shipping confirmation email containing tracking information so you can follow your package throughout its journey.
Do you ship internationally?
We are pleased to serve customers around the world.
Please be aware that customs procedures and import regulations vary by country. Delivery times may occasionally be affected by customs inspections.
What is remote delivery surcharge?
Deliveries to certain remote areas or islands may require an additional shipping fee.
If a surcharge applies, we will contact you by email after your order is placed. Your order will be shipped once we receive your approval of the additional charge.
Will I have to pay customs duties or taxes?
International shipments may be subject to customs duties, taxes, VAT, import fees, or other charges imposed by the destination country.
These charges are the sole responsibility of the customer and are not included in product prices or shipping charges unless otherwise stated.
Customers are responsible for complying with all applicable import laws and regulations in their country.
What if I entered the wrong shipping address?
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
Tokyo Pet Style is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect or incomplete address information.
Additional shipping charges may apply if a package must be reshipped.
What happens if I refuse to accept my package?
If a shipment is refused by the recipient or returned due to failure to pay customs duties, taxes, or import fees, the customer will be responsible for any return shipping costs, customs charges, and handling fees incurred.
Any eligible refund will be issued after such costs have been deducted.
What should I do if my package is lost, damaged, or missing?
If a package is lost or damaged during transit, customers should contact us as soon as possible.
We will work with the shipping carrier to investigate the matter; however, resolution is subject to the carrier's policies and procedures.
Tokyo Pet Style cannot guarantee reimbursement for packages that are confirmed as delivered by the carrier.
Are there any shipping restrictions?
Certain products may be unavailable for shipment to specific countries or regions due to import regulations, carrier restrictions, or legal requirements.
Tokyo Pet Style reserves the right to cancel or modify orders that cannot be legally shipped.
What happens if my order is delayed due to circumstances beyond your control?
Tokyo Pet Style shall not be held liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:
・Natural disasters
・Epidemics or pandemics
・Government actions
・Labor disputes
・War or civil unrest
・Transportation interruptions
PRODUCT INFORMATION （Dog wear）
Where are your products made?
Our products are carefully designed and manufactured in Japan using high-quality materials and craftsmanship.
Where can I get the size chart?
Each product page has the size chart on the bottom of page. We strongly recommend that you measure the size before ordering for a better fit.
Can my dog wear this in the rain?
Yes, this product can be worn in the rain. However, if it gets wet, please dry it thoroughly before storing it. Leaving it wet in a sealed or enclosed space for an extended period may cause color transfer.
How should I maintain?
For the Multi Protect Suit
- Hand wash after use.
- Hang to dry in the shade.
- Do not bleach, tumble dry, iron, or dry clean.
- Store in a cool, dry place away from direct sunlight.
- Do not leave the garment wet for extended periods, as color transfer may occur.
Breeds with Special Fit Considerations
Choosing the Right Size
To ensure the best fit for your dog, please refer to the size chart before purchasing.
- The stretchy fabric provides a snug fit. Choosing a size that is too large may cause excess fabric around the legs and body.
- We recommend selecting a size that fits the back length or is slightly shorter.
- Please choose your size based on your dog's neck, chest measurements, and weight.
- Dachshund sizes are designed specifically for Dachshunds and may not fit other breeds (except Pekingese).
Recommended Fitting
We recommend trying the suit before purchase for breeds with unique body shapes, such as:
- French Bulldog
- Pug
- Boston Terrier
- Corgi
- Italian Greyhound
- Whippet
- Similar body types
What if my dog is between sizes?
If your dog is between sizes, we recommend choosing the larger size.
RETURN & EXCHANGE
Can I cancel my order?
Orders cannot be canceled once they have been placed.
Please note that pre-order items cannot be canceled once production has begun.
Can I return my item?
In principle, we do not accept returns unless the product is defective.
Please contact us by email within 7 days of receiving your order.
Requests made after 7 days may not be accepted.